Refunds & Returns Policy
All sales made through Seahorse Point are final. By completing a purchase you agree to the terms set out below. This policy should be read together with our Terms & Conditions.
No refunds
We do not offer monetary refunds of any kind — whether to a credit or debit card, by bank transfer, or as store credit — once a transaction has been completed and processed. All purchases are final.
No returns or exchanges
We do not accept returns, item swaps, or exchanges after a purchase has been completed.
Collection and on-site inspection
All items are collected in person at our location in Bahía Honda, Isla Bastimentos. We do not offer home delivery, domestic shipping, or international courier services. Because items are collected physically, you are asked to unpack and inspect each product — its condition, operation and specifications — on-site before leaving the premises. Once you leave with the item, it is mutually agreed that it was received in full and satisfactory condition.
Your statutory rights
Nothing in this policy affects any rights you may have that cannot be excluded or limited under the applicable consumer-protection laws of the Republic of Panama.
Questions
If you have any questions about this policy, please contact us before making a purchase.